Shipping policy

Shipping & Delivery Policy

Effective Date: October 27, 2026

At VORI Jewelry, we believe that a premium shopping experience should extend from the moment you place your order to the moment your jewelry arrives.

Every order is prepared with care, securely packaged, and shipped from the United States.

We are committed to providing clear shipping information, reliable service, and support throughout your delivery experience.

1. Free U.S. Standard Shipping

We are pleased to offer FREE STANDARD SHIPPING ON ALL U.S. ORDERS, with no minimum purchase required.

Our standard shipping service includes:

  • Complimentary standard shipping within the United States.

  • Secure packaging to help protect your jewelry.

  • Shipment tracking when provided by the carrier.

  • Email confirmation once your order has been dispatched.

Expedited shipping options, if available, may involve additional charges. Any applicable charges will be disclosed at checkout before payment.

Our free shipping offer applies to standard shipping services and does not necessarily include optional expedited delivery.

2. Order Processing Time

Orders for in-stock merchandise are normally processed and prepared for shipment within 1–3 business days after successful order confirmation and payment verification.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing includes:

  • Order verification.

  • Product preparation and inspection.

  • Packaging.

  • Shipping label preparation.

  • Handoff to the selected shipping carrier.

Processing time is separate from carrier transit time.

During major promotions, product launches, holidays, or unexpectedly high order volumes, fulfillment delays may occur.

If we cannot ship within the applicable promised timeframe, we will notify you and provide the options required by applicable law, as described below.

3. Estimated U.S. Delivery Times

For standard U.S. shipping, our estimated carrier transit time is generally 2–5 business days after dispatch.

Please note:

  • Order processing: 1–3 business days.

  • Estimated carrier transit: 2–5 business days.

  • Typical combined timeframe: Approximately 3–8 business days after order confirmation for eligible in-stock orders.

These estimates exclude weekends and U.S. federal holidays.

Transit times may vary based on your destination, the selected shipping service, weather, carrier operations, and other relevant circumstances.

Some destinations, including remote locations, may require additional transit time.

Carrier transit estimates are not guaranteed delivery dates unless an express delivery guarantee is provided.

Any specific shipping commitments presented at checkout will be honored in accordance with applicable law.

4. Shipping Confirmation and Tracking

Once your order has been handed over for shipment, you will receive a shipping confirmation email containing available tracking details.

Tracking information may take time to appear or update within the carrier's system.

A shipping label marked "Label Created" does not necessarily indicate that the carrier has received the package.

We recommend checking your tracking link for the latest available delivery information.

If you have questions or need assistance, contact support@vorijewelry.com.

5. Shipping Destinations

VORI Jewelry currently focuses on shipping within the United States.

Available shipping services and eligible destinations are determined by the options displayed at checkout.

Certain addresses, remote destinations, or shipping locations may have restrictions or different delivery estimates.

If we are unable to fulfill an order to a particular destination, we will contact the customer and provide an appropriate resolution, including a refund where required.

6. Shipping Address Accuracy

Customers are responsible for entering complete and accurate shipping information at checkout.

Before submitting an order, please verify your:

  • Full name.

  • Street address.

  • Apartment, suite, or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Email address and contact information.

If you identify an error, please contact us immediately at support@vorijewelry.com.

We will make reasonable efforts to update shipping details before the order is dispatched.

However, address changes cannot always be guaranteed once an order has entered fulfillment or been shipped.

If a delivery issue results from inaccurate information provided by the customer, any applicable additional shipping charges will be reviewed and communicated before further action is taken.

7. Delayed Shipments

We understand how important timely delivery is and work to fulfill orders within our published shipping commitments.

Occasional delays may result from inventory issues, carrier disruptions, severe weather, holidays, or other unexpected circumstances.

If we determine that an order cannot be shipped within the promised shipment timeframe, we will notify you within the time required by applicable law.

Where applicable, we will provide:

  • An updated expected shipment date, if reasonably available.

  • The option to agree to the shipment delay.

  • The option to cancel the affected order and receive a prompt refund.

If we cannot provide a revised shipment date, we will communicate the available information and applicable cancellation rights.

We will not treat a shipping delay as automatically accepted when affirmative customer consent is required by law.

If an order must be canceled because we cannot fulfill it, we will provide the appropriate refund in accordance with applicable federal and state requirements.

8. Lost or Missing Packages in Transit

If your tracking information indicates that a package may be lost or has stopped updating unexpectedly, please contact us at:

support@vorijewelry.com

Include:

  • Your full name.

  • Your order number.

  • Your shipping address.

  • Your tracking number, if available.

We may contact the shipping carrier, request a delivery investigation, or verify available shipment records.

If an order is confirmed lost before delivery, VORI will work with you to arrange a replacement or an appropriate refund.

We will assess unresolved delivery claims fairly based on the available evidence and applicable law.

Customers are not automatically required to resolve carrier loss claims independently when VORI is the merchant responsible for fulfilling the order.

9. Packages Marked as Delivered

If carrier tracking indicates that your package has been delivered but you cannot locate it, we recommend first:

  • Checking your mailbox and other designated delivery areas.

  • Checking around your property or building entrance.

  • Asking household members whether they accepted the delivery.

  • Contacting your building's reception or management, if applicable.

  • Checking with neighbors when appropriate.

In some cases, tracking updates and actual package placement may not occur simultaneously.

If your package remains missing, please contact support@vorijewelry.com.

We will review the available delivery information and may initiate an investigation with the carrier.

A carrier's delivery scan will be considered as part of our investigation but does not automatically resolve every disputed delivery claim.

Replacement or refund eligibility will depend on the circumstances, available evidence, and applicable consumer protection requirements.

We review these situations individually and aim to provide a fair resolution.

10. Packages Returned to Sender

A package may be returned to VORI because of:

  • An incorrect or incomplete shipping address.

  • Delivery refusal.

  • Failure to collect a package when required.

  • An address that the carrier cannot service.

  • Other delivery-related circumstances.

If a package is returned to us, we will review the reason for the return and contact you regarding available options.

If the return was caused by inaccurate information provided by the customer or an avoidable refusal of delivery, additional actual shipping costs may apply to a requested reshipment.

Any such charges will be communicated before reshipping.

If a refund is appropriate, we will determine the amount in accordance with our published policies and applicable law.

Customers will not be charged additional reshipping costs for errors attributable to VORI.

11. Damaged Shipments

We take care to package every piece of jewelry securely.

If your order arrives with damaged packaging or the jewelry itself is damaged, please contact us as soon as reasonably possible at:

support@vorijewelry.com

Include:

  • Your order number.

  • A description of the damage.

  • Photographs of the affected item, if available.

  • Photographs of the outer packaging, when possible.

We recommend keeping the original packaging until the issue has been reviewed.

After assessing the situation, we will provide an appropriate solution, which may include a replacement, refund, or other remedy.

Customers will not be responsible for additional shipping charges to resolve confirmed shipment damage or fulfillment errors attributable to VORI or its delivery process.

Nothing in this section limits applicable consumer rights regarding damaged or defective merchandise.

12. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, contact our Customer Care team promptly at:

support@vorijewelry.com

Please provide your order number and a brief description of the issue.

Photographs of the received merchandise and packaging may help us investigate.

We will review the order and work to correct confirmed fulfillment errors at no additional cost to you.

Depending on the circumstances, we may arrange shipment of the missing or correct product, issue a refund, or provide another appropriate remedy.

13. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Email: support@vorijewelry.com

We will make reasonable efforts to accommodate requests before dispatch.

Once an order has shipped, changes or cancellation may no longer be possible under our standard cancellation process.

Eligible orders may still qualify for a return under our Return & Refund Policy.

Any separate cancellation rights arising from delayed shipment or applicable law will continue to apply.

14. Pre-Orders, Made-to-Order Items, and Limited Releases

Some VORI collections may occasionally include pre-order items, made-to-order jewelry, or limited releases.

Such products may have different fulfillment timeframes.

Where applicable, product pages or checkout disclosures will specify the anticipated shipment date or timeframe before purchase.

Orders containing both available and pre-order merchandise may be shipped together or separately, depending on the disclosed fulfillment arrangements.

If an anticipated shipment date changes, we will communicate with affected customers and provide the options required by applicable law.

Custom-made and personalized products may also be subject to specific return restrictions, as disclosed in our Return & Refund Policy.

15. International Shipping

VORI Jewelry primarily serves customers in the United States.

International shipping may be introduced or offered to selected destinations when expressly available at checkout.

If international shipping is available, customers will be informed of applicable shipping charges before completing their purchase.

Depending on the destination and the terms disclosed at checkout, international orders may be subject to:

  • Import duties.

  • Customs charges.

  • Local taxes.

  • Brokerage or clearance fees.

  • Customs processing delays.

Responsibility for applicable import charges will be disclosed according to the shipping arrangement offered.

Customers should review the terms applicable to their destination before placing an international order.

International delivery availability and estimated timeframes may differ from domestic U.S. shipping.

16. Shipping Restrictions and Fraud Prevention

For legitimate business, legal, carrier, or security reasons, VORI may restrict or decline shipments to certain addresses or destinations.

Orders may require additional verification where payment or fulfillment information raises a reasonable security concern.

If an order cannot be fulfilled, we will notify the customer and provide the applicable refund.

We do not impose undisclosed shipping charges after checkout without customer authorization.

17. Returns and Refunds

Shipping-related concerns involving damaged, incorrect, or defective products may also be covered by our Return & Refund Policy.

Eligible standard returns may be requested within 30 calendar days of delivery, subject to the published conditions.

For standard change-of-mind returns, customers are generally responsible for return shipping costs.

For qualifying defective merchandise or fulfillment errors, VORI will provide an appropriate resolution without charging the customer additional return shipping costs.

Please review our Return & Refund Policy for complete instructions and eligibility requirements.

18. Customer Care and Contact Information

For questions regarding shipping, delivery estimates, tracking, lost packages, or order fulfillment, please contact:

VORI Jewelry

Customer Support: support@vorijewelry.com

Website: https://vorijewelry.com

Business Location: Texas, United States

Our goal is to make every VORI order a smooth and reliable experience, from checkout to delivery.

Thank you for choosing VORI Jewelry.

Nothing in this policy restricts or excludes consumer rights or remedies that cannot legally be waived.

Effective Date: October 27, 2026