Contact information
Contact Us
WE'RE HERE TO HELP.
At VORI Jewelry, exceptional service is part of the experience.
Whether you have a question about your order, need assistance choosing the perfect piece, or simply want to learn more about our collections, our Customer Care team is here to assist you.
We are committed to making every interaction with VORI as seamless, personal, and reliable as possible.
Customer Care
For all customer service inquiries, please contact:
VORI Jewelry
Email: support@vorijewelry.com
Website: https://vorijewelry.com
Business Location: Texas, United States
Our team is available to assist with questions related to our products, purchases, deliveries, and customer experience.
Order & Shipping Support
Need help with an existing order?
Our Customer Care team can assist with:
-
Order confirmations and purchase information.
-
Shipping status and tracking.
-
Delivery questions or delays.
-
Missing, damaged, or incorrect items.
-
Order changes or cancellation requests.
For faster assistance, please include your order number and a brief description of your inquiry.
Returns & Exchanges
If you need to return or exchange an eligible purchase, we're happy to guide you through the process.
VORI offers a 30-day return window for eligible merchandise, subject to our Return & Refund Policy.
To request assistance, please email us with your order number and the item you wish to return or exchange.
Important: Please do not ship merchandise back without first receiving return instructions and the designated return address from our team.
For complete information, please review our Return & Refund Policy.
Warranty Assistance
Your confidence in VORI matters.
If your jewelry develops an issue that may be covered under our Limited Lifetime Warranty, our team can help you understand the applicable coverage and claim process.
When submitting a warranty inquiry, please include:
-
Your order number or proof of purchase.
-
A description of the issue.
-
Clear photographs of the affected item, when possible.
Warranty eligibility and available remedies are governed by our published Limited Lifetime Warranty terms.
Product & Sizing Assistance
Not sure which chain length, bracelet size, or jewelry style is right for you?
We're happy to help with questions about:
-
Product materials and finishes.
-
Necklace and bracelet sizing.
-
Available colors and styles.
-
Jewelry care recommendations.
-
Product specifications and availability.
-
Gift selections.
Our goal is to help you make an informed purchase with confidence.
Business, Wholesale & Collaborations
Interested in working with VORI?
We welcome inquiries regarding:
-
Wholesale opportunities.
-
Retail partnerships.
-
Influencer and content creator collaborations.
-
Brand partnerships.
-
Press and media opportunities.
-
Other business proposals.
Business Inquiries: support@vorijewelry.com
Suggested Email Subject: Business Inquiry – VORI Jewelry
Please include a brief introduction and details about your proposal.
Response Times
We strive to respond to customer inquiries as promptly as possible.
Response times may vary during weekends, U.S. holidays, major product launches, and periods of high order volume.
We appreciate your patience and will make reasonable efforts to address your inquiry efficiently.
Privacy & Customer Security
Your privacy and security are important to us.
For your protection, please do not send complete credit card numbers, passwords, or other sensitive payment credentials by email.
For questions about personal information, privacy requests, or data protection, contact:
Suggested Email Subject: Privacy Request
Additional information is available in our Privacy Policy.
Stay Connected
Discover new collections, exclusive releases, styling inspiration, and updates from VORI Jewelry.
Website: https://vorijewelry.com
Follow our official social media channels through the links available on our website.
VORI Jewelry
Modern Jewelry. Timeless Confidence.
Thank you for choosing VORI.
We appreciate your trust and look forward to assisting you.