Return & Refund Policy

Effective Date: October 27, 2026

At VORI Jewelry, we believe that shopping for jewelry should be an experience built on confidence, quality, and trust.

We take pride in every piece we offer and want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

1. 30-Day Return Policy

We accept returns of eligible items requested within 30 calendar days of delivery.

To qualify, items must meet the eligibility requirements outlined below. All returns are subject to inspection upon receipt.

2. Return Eligibility

To be eligible for a return, merchandise must:

• Be unused, unworn (except for a brief, careful try-on), and in its original condition.

• Be free from scratches, damage, alterations, or signs of extended wear or misuse.

• Include its original VORI packaging, including the jewelry box, pouch, tags, and accessories originally provided.

• Be accompanied by a valid order number or proof of purchase.

VORI Jewelry reserves the right to decline change-of-mind returns that do not meet these requirements.

These conditions do not restrict any rights you may have regarding defective, damaged, incorrect, or misdescribed products under applicable law.

3. Earrings & Hygiene Policy

For hygiene and customer safety reasons, all earrings are final sale and are not eligible for standard returns or exchanges.

Exceptions apply when an item arrives defective, damaged, incorrect, or where a return or other remedy is required by applicable law.

We encourage customers to carefully review product details before purchasing earrings.

4. Non-Returnable Items

The following items are excluded from standard change-of-mind returns:

• Earrings.

• Personalized, engraved, or custom-made jewelry.

• Items clearly marked Final Sale before purchase.

• Gift cards.

• Items showing signs of extended wear, misuse, unauthorized modification, or customer-caused damage.

Final Sale and other applicable exclusions will be disclosed before purchase.

These exclusions do not override applicable consumer protection laws or remedies for defective, incorrect, or misdescribed merchandise.

5. How to Request a Return

To initiate a return, contact our Customer Care team at:

support@vorijewelry.com

Please include:

• Your full name.

• Your order number.

• The item(s) you wish to return.

• The reason for your return.

Our team will review your request and provide return instructions, including the appropriate return shipping address.

Please do not send merchandise back without first contacting VORI Jewelry and receiving return instructions.

Unauthorized returns may experience processing delays.

Request a Return Online

For your convenience, eligible returns can be requested directly through your VORI customer account.

Customer Account: https://account.vorijewelry.com

How to submit a return request:

1. Visit your VORI customer account.

2. Sign in using the email address associated with your purchase.

3. Enter the verification code sent to your email.

4. Select the order containing the item you wish to return.

5. Select Request return, choose the applicable item and return reason, and submit your request.

Our Customer Care team will review your request and provide further instructions.

All return requests are subject to our published Return & Refund Policy. Submitting a request does not automatically guarantee approval.

Prefer assistance by email?

You may also request a return by contacting support@vorijewelry.com.

6. Return Shipping & Fees

For standard returns resulting from a change of mind, personal preference, or incorrect size selection:

• Customers are responsible for return shipping costs.

• Customers may select a shipping carrier of their choice.

• We strongly recommend using a trackable shipping service.

• VORI Jewelry does not charge restocking fees for eligible standard returns.

For customer-arranged returns, VORI Jewelry is not responsible for packages lost or damaged by the carrier before delivery to our designated return location, except where applicable law provides otherwise.

If an item is defective, damaged upon arrival, or incorrect due to an error by VORI Jewelry, we will provide an appropriate resolution at no additional shipping cost to the customer.

Original paid expedited shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.

7. Damaged, Defective, or Incorrect Orders

We carefully inspect and prepare orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email support@vorijewelry.com and include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and packaging, whenever possible.

After reviewing your claim, we will work with you to arrange an appropriate solution, which may include:

• A replacement of the same item.

• An exchange for an available alternative.

• A refund to the original payment method.

• Another remedy where required by applicable law.

Customers will not be required to pay return shipping costs for confirmed fulfillment errors or qualifying defective merchandise.

Reporting an issue after delivery does not automatically eliminate applicable warranty or statutory rights.

8. Exchanges

If you would like a different size, length, or style, please contact our Customer Care team.

Exchanges are subject to:

• Product availability.

• Return eligibility.

• Any applicable price differences.

In some cases, the most efficient option may be to return the original item for a refund and place a new order.

Any additional charges will be communicated before an exchange is finalized.

9. Refund Processing

Once your returned item arrives at our designated return location, our team will inspect it and notify you of the refund decision.

For approved returns:

• Refunds will be issued to the original payment method.

• We generally initiate approved refunds within 5 business days of completing the return inspection.

• Your bank, credit card provider, or payment processor may require additional time for the credit to appear.

Refunds for eligible merchandise will be based on the amount actually paid, including applicable discounts and sales tax adjustments.

If a standard return does not meet our published eligibility requirements, we will contact you to explain the issue before determining the appropriate next steps.

No restocking fee will be deducted from approved standard returns.

Nothing in this section limits refund rights or deadlines required by applicable law.

10. Promotional & Discounted Purchases

Items purchased using promotional codes or discounts remain eligible for return unless they were clearly identified as Final Sale or another disclosed exclusion applies.

Approved refunds will reflect the actual amount paid for the returned merchandise, rather than its original retail price.

Promotional codes and discounts generally cannot be reapplied to replacement orders after their expiration, unless otherwise agreed by VORI Jewelry.

11. Order Cancellations & Modifications

If you need to cancel or modify an order, please contact us promptly at support@vorijewelry.com.

We will make reasonable efforts to accommodate your request before shipment.

Once an order has been shipped, cancellation may no longer be possible, and our standard return process may