Frequently Asked Questions
VORI · CUSTOMER CARE
Everything you need to know about your VORI experience.
Explore answers to common questions about our jewelry, materials, orders, shipping, returns, and customer support.
For personalized assistance, contact support@vorijewelry.com.
Jewelry & Materials
What materials are used in VORI jewelry?
VORI offers contemporary jewelry made from materials that vary by design, including stainless steel, tungsten, cubic zirconia, and selected plated finishes. Please check each product's Materials & Finish section for its specific composition and specifications.
Is VORI jewelry made with real gold?
Our jewelry collection includes different finishes. Certain products may feature gold-plated or gold-tone finishes over a base metal. Gold-plated jewelry is not solid gold. Please refer to each product listing for its verified material and finish details.
Is VORI jewelry waterproof?
Water resistance varies by product. We recommend following the care instructions provided for each piece and avoiding unnecessary exposure to chlorine, saltwater, harsh chemicals, and abrasive substances to help preserve its appearance.
Is VORI jewelry hypoallergenic?
Skin sensitivity varies from person to person. Please review the materials listed for each product, especially if you have a known metal allergy. No jewelry can be guaranteed to prevent allergic reactions in every individual.
How should I care for my VORI jewelry?
To help maintain your jewelry's appearance, gently clean it with a soft, non-abrasive cloth. Avoid unnecessary exposure to harsh chemicals, abrasive products, and accidental impacts. Store each piece separately to minimize scratches and follow any product-specific care instructions.
How do I choose the right jewelry size?
Each VORI product page includes available measurements and sizing options. For necklaces, consider your preferred length and fit. For bracelets and rings, we recommend checking your measurements before ordering. If you need assistance choosing the right size, contact our Customer Care team at support@vorijewelry.com.
Orders & Shipping
Where does VORI ship from?
VORI prepares and ships its standard online orders from the United States. Tracking information is provided when the carrier makes it available.
Do you offer free shipping?
Yes. VORI offers free standard shipping on U.S. orders, with no minimum purchase required. Optional expedited shipping, when available, may involve additional charges disclosed at checkout.
How long does delivery take?
In-stock orders are normally processed within 1–3 business days. Standard U.S. transit generally takes another 2–5 business days after dispatch. Actual delivery may vary by destination and carrier conditions.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with available tracking details. You can also review your orders through https://account.vorijewelry.com.
Can I change or cancel my order?
Contact support@vorijewelry.com as soon as possible. Eligible unfulfilled orders may also have cancellation request options in your customer account. Changes depend on fulfillment status and applicable law.
What should I do if my package is missing?
Contact support@vorijewelry.com with your order number and tracking information. We will review the available delivery records and assist with the investigation and appropriate resolution.
Do you ship internationally?
VORI currently focuses on U.S. customers. International shipping is available only when the destination and applicable shipping options are offered at checkout.
Returns & Exchanges
What is VORI's return policy?
We accept eligible return requests within 30 calendar days of delivery.
Items must meet the requirements outlined in our Return & Refund Policy, including conditions relating to their original condition, packaging, and proof of purchase.
Certain exclusions apply. For full details, please review our Return & Refund Policy.
Are earrings and personalized jewelry returnable?
How do I request a return?
You can request an eligible return directly through your VORI customer account:
https://account.vorijewelry.com
Sign in with the email address associated with your order, select your purchase, and follow the return request instructions.
Alternatively, contact support@vorijewelry.com with your order number.
Please wait for return instructions before shipping your item.
Who pays for return shipping?
For standard returns due to personal preference, change of mind, or incorrect size selection, customers are responsible for return shipping costs.
VORI does not charge restocking fees on eligible standard returns.
For confirmed defective, damaged, or incorrect merchandise, VORI provides an appropriate resolution without additional return shipping costs to the customer.
When will I receive my refund?
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds are generally initiated to the original payment method within 5 business days after inspection.
Your bank or payment provider may require additional time for the refund to appear.
Warranty & Customer Support
Does VORI jewelry come with a warranty?
Eligible VORI jewelry may include a Limited Lifetime Warranty covering qualifying manufacturing defects in materials and workmanship.
Coverage, exclusions, duration, and remedies depend on the written warranty applicable to the product at the time of purchase.
For warranty inquiries, contact support@vorijewelry.com with your order number and a description of the issue.
How can I contact VORI Customer Care?
Our Customer Care team is happy to assist with product questions, orders, shipping, returns, exchanges, and warranty inquiries.
Email: support@vorijewelry.com
Contact Us: https://vorijewelry.com/pages/contact
For faster assistance with an existing purchase, please include your order number.